Communication skills for managers
“Knowledge speaks but wisdom listens” – Jimi Hendrix

Overview
The ability to communicate effectively is essential for any manager. Excellent communication skills ensure objectives are understood, provide a clear focus and increase the effectiveness of you and your team. This course focuses on the development of management communication skills for many different situations. 
 
Objectives
• Understand the impact of your communication on others.
• Appreciate how your verbal and non-verbal communication can change situations.
• Communicate in a motivating and credible way.
• Build relationships with colleagues to achieve results.
• Achieve the balance in managing the team, the individual and the task.

Content
What makes communication effective
What are the barriers to effective communication.
Recognising the results due to poor communication.
Explore different communication styles.

Non-verbal and verbal communication
Body language and voice.
Read non-verbal communication and know their impact.
Use language with a positive impact.

Open communication
Communicate assertively.
Develop discussion and negotiation to achieve win-win situations.
Appear open make others feel at ease.
Recognise and appreciate others.

Conducting team meetings
Communicate the purpose of the meeting.
Hold the meeting successfully achieving desired results.
Encourage contribution - involve people.
Being clear on conclusions and follow up.

Using communication to secure a successful team 
Develop individuals and satisfy their motivational needs.
Develop and maintain high team spirit and a real sense of purpose and achievement.

Duration:  2 day  (2 days do not have to be taken consecutively
Suggested maximum number of participants: 10

Who should attend?
The course is open to either new or existing Managers who strive for continuous improvement and self-development. For managers who look after any size of team.