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     • Galileo
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        • Introduction to Amadeus
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        • Advanced Sales Skills - The Gift of the Gab
        • Negotiate the deal, back to basics
        • Sales = Success, back to basics
        • Appraisal Skills - Time to make a difference 
        • Communication skills for managers 
        • Interviewing - Getting the balance right 
        • Leadership not dictatorship 
        • Managing attendance for business 
        • Monitoring performance for results 
        • The successful supervisor - Taking the next step 
        • Time Management - Is it manageable? 
        • Coaching for performance 
        • Train the trainer 
        • Effective communication = 4 ears and 2 mouths 
        • Positive Presentations 
        • Dealing assertively with difficult situations 
        • Delivering excellence in service 
        • DSE - Display Screen Equipment assessment training 
        • Introduction to Health & Safety at work  
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