Leading & Managing

Monitoring performance for results
“Great things are not done by impulse, but by a series of small things brought together” – Vincent Van Gogh

Overview
This course concentrates on the skills and techniques needed to build a team that achieve results with measured performance indicators. This is a practical course using a variety of tried and tested procedures used when managing performance.

Objectives
• Improve communication skills.
• Understand different team roles.
• Build individual performance within the team.
• Evaluate the effectiveness of the team.
• Create a performance monitor to measure individual and team success.

Content
Identifying key strengths within the team
Different role preferences and identifying your preference.
Create a balance of roles to strengthen the team.

Motivating the team
Linking delegation and motivation. 
Target the right individual with the right task - setting goals.
Team targets.
Provide recognition and feedback.
Deal with difficult situations.

Communicating with your team
Face-to-face communication - a positive approach to meetings and briefings.
Open communication - ensuring all team members understand what is expected of them.
Develop an effective two-way communication process.

The performance monitor
What type of monitor would suit your needs.
Creating the monitor.
Set the criteria with realistic expectations.
Communicate the monitor to the team as a motivation tool.

Managing and empowering a high performance team
Agree objectives.
Empower team members.
Give and receive regular feedback.

Duration:  3 day  (3 days do not have to be taken consecutively)
Suggested maximum number of participants: 10

Who should attend?
Managers faced with new challenges, targets, or a new team. The course is suitable for all levels of manager who has to motivate and achieve results from the team.